faq’s

What if we are working with a tight budget?
One thing that we love offering our Clients is the option to delay payment in full up to three months after their wedding date with no interest charges! We have had countless clients not only be able to enjoy having us capture their wedding, but in a way that can fit more reasonably into their payment schedule. This has also allowed couples to upgrade their package for more coverage time. 

how would you describe your approach?
We rely heavily on documentary storytelling. At the same time, we also love creating art. We are the most excited when a couple is naturally enjoying each other’s presence. It is our aim to best represent your journey up until your wedding, your story as you unite yourselves as husband and wife, and the legacy that you desire to leave. Approaching your wedding as documentary storytellers and as creative artists will produce stunning results.

would you be willing to travel to our wedding?
Some of our favorite memories as a couple are taking long drives, and flights, to weddings. We love getting to travel! We are willing to go as far as your budget allows. There are additional travel fees that will be assessed upon your inquiring. We are based in Lancaster, Pennsylvania and have been fortunate to shoot in The Florida Keys, North Carolina, Colorado, New York City, Delaware, Maryland, Washington D.C., Virginia, New Jersey, Massachusetts, Ukraine, Liberia, China, El Salvador, and more.

who selects the music for our wedding film?
We love music and the way that it can be used to emotively describe film. In the end we select the music for one main reason: we need to license the music track so that it is able to be legally used. However, this doesn’t mean we just pick any old track. We do our absolute best to make sure that each track will match our Client’s personality and preferences, and will strongly support their unique wedding film. We spend hours securing the correct track for our Clients.

 

what is your booking process?
After you review our packages and select what is best for your needs, we will schedule a meeting whether in person, on Facetime, or via a phone call. We always desire the most personable option. We don’t want to simply film your wedding – we want to hear your hopes, dreams, and desires as a couple. To formally reserve your date we need a signed agreement and retainer. We work on a first come, first served basis.

how do you collaborate with our photographer?
We will never infringe on what your photographers, or yourselves, desire for your wedding. We take extreme care knowing that you have hired your photographer for a reason, and we will do whatever we need in order to create great collaboration. We do our best to reach out to the photographer beforehand, as well as keeping open communication throughout the day.

how many weddings do you film per year?
We limit ourselves to around 15 weddings per year. We do this so that we are able to give all of our Clients the individual attention and care that they deserve. It is equally important to us that we are creatively rejuvenated and inspired for each couple. 

what type of gear are you using?
While story will always trump gear, our gear is massively important in our being able to tell your story. We use Canon C100’s for all of our filming needs. The image resolution, color rendering, and functionality is unparalleled compared to DSLR cameras. We also use a plethora of microphones so that we are able to capture and record your vows, songs, toasts, and crazy hooping and hollering crystal clear. For lighting we use Arri 650W Fresnels. We’d love to share with you even more geeky tech-spec’s if you desire!

are you insured?
We are! Please let us know if your venue or coordinator would like to see a copy of our insurance policy. 

our backup strategy

our backup strategy

This is HUGE. Whether you trust us on your big day or not please ask any potential filmmakers to give you a detailed explanation of their file back up strategy. What happens years after your wedding.. what if you break or lose your DVD or USB drive? Or your hard drive with the files fries? What if the person you hired doesn’t have a backup copy of one of the biggest days of your life? We take our films very seriously. 

Below we tell you how we keep your files in nine different configurations in five different locations. We do this to protect from the “what if’s” – even years after your wedding:

On the day of the wedding we have cameras that record to two different SD cards at the same time. This is known as Dual Slot Recording. This means that immediately, no need to wait for us to return to our office, we have two copies of all of your files guaranteed. As soon as we return from a wedding we take the files from (1) Memory Card Slot A and (2) Memory Card Slot B and store them on our (3) iMac. We keep them on the memory card they were originally shot on until that card absolutely needs to be formatted for our next shoot. The files are now in three places; on the original memory cards and on our iMac.

As soon as the footage is on our iMac they immediately begin backing up to our second location, (4) an online Cloud server which is unable to be reached by a localized disaster, such as a fire. 

The files from the iMac are then dragged over to a (5) Synology 1815+ NAS. This server holds eight hard drives that use RAID6 technology so that your files are now spread across a total of eight hard drives. This Synology is configured to Dual Disk Redundancy- meaning two hard drives need to fail for any information to be lost.

However, RAID in itself is not a backup strategy. That is why our Synology 1815+ in our office is connected via LAN to another (6) Synology 1815+. This second Synology unit is offsite in Millersville and is an exact copy of our in-office Synology server. Every night there is a scheduled back up from the first Synology to the second. Both servers are SSL protected, have 50 digit randomized passwords, and Two-Step verification enabled.

While the transfer to the Synology is going on we also put the files on our (7) Drobo 5D, which is a thunderbolt storage unit that holds five hard drives that is also configured to Dual Disk Redundancy. We do all of our editing from the Drobo 5D so that our iMac remains as fast as it can with as little information on it as possible. Our iMac is also connected to a (8) Western Digital My Passport Hard Drive which performs a Time Machine back up of the iMac on a nightly basis.

As of now we have the files in eight different configurations and three locations – in our office, on an online Cloud server, and on the remote NAS in Millersville.

We also have a second (9) Western Digital Hard Drive that has a Time Machine backup from our office iMac on it. However this hard drive is not kept at our office.. it is kept in what Ashleigh and I call “The Paranoia Bag.” This bag is a bag that we keep at our home and take it with us when we go out and about. Within this bag we have another (10) Transcend hard drive This hard drive is shockproof – meaning it meets the drop protection standards of the US Military (MIL-STD-810G). We are also carrying on our person the original memory cards which still have your files on them.

Lastly we have your wedding files on a (11) LaCie Rugged Thunderbolt Hard Drive that Ashleigh edits your Full Film on. This drive is MIL-compliant, which means that data is protected even during accidental drops of up to 6.6 feet, as well as IP 54-rated resistance to water.

So to wrap up.. our Clients receive our guarantee that their files are safe on 11 different hard drive configurations in four different locations.